Reservations: All bookings must be made through our website. Full payment or a deposit is required at the time of booking to secure your reservation. Confirmation: Once your booking is confirmed, you will receive a confirmation email with details of your trip. Changes to Booking: Any changes to the booking must be requested at least 7 days prior to the trip date. We will do our best to accommodate changes, but they are subject to availability and may incur additional charges.

Accepted Methods: We accept payments via credit card, debit card, and online payment platforms. Payment Schedule: Full payment is required at the time of booking. For some trips, a deposit may be required with the balance due before the trip date. Refunds: Refunds will be processed according to our cancellation policy. Please allow up to 10 business days for the refund to be processed.

Customer Cancellations: More than 14 days before the trip: Full refund minus a 10% processing fee. 7-14 days before the trip: 50% refund. Less than 7 days before the trip: No refund. Company Cancellations: If we need to cancel a trip due to unforeseen circumstances (e.g., weather, safety concerns), you will receive a full refund or the option to reschedule at no additional cost.

Health Requirements: Guests must disclose any medical conditions that may affect their participation in the trip. Safety Measures: We prioritize your safety. All trips are conducted in accordance with local health and safety regulations. Please follow all instructions from our guides. Insurance: We recommend that all guests have travel insurance that covers trip cancellations, medical expenses, and personal accidents.

Personal Information: We collect personal information necessary to process your booking and provide services. This includes your name, contact details, and payment information. Data Security: We implement security measures to protect your personal information. We do not share your information with third parties except as necessary to process your booking. Communication: By booking a trip, you agree to receive communication from us regarding your trip and promotional offers. You can opt out of promotional communications at any time.

Behavior: We expect all guests to behave respectfully towards others and follow the guidance of our trip leaders. Disruptive behavior will not be tolerated and may result in removal from the trip without refund. Environmental Responsibility: We are committed to sustainable tourism. Please respect the natural environment and local communities during your trip.

Waiver: By participating in our trips, you agree to release our company from any liability for injury, loss, or damage incurred during the trip, except in cases of gross negligence or willful misconduct. Responsibility: We are not responsible for any loss or damage to personal belongings during the trip.

Feedback: We welcome your feedback to help us improve our services. Please contact us via email or through our website's feedback form. Complaints: If you have any issues during your trip, please notify your guide immediately so we can address them promptly. For post-trip complaints, please contact our customer service team within 14 days of the trip.

These policies are governed by the laws of [Your Country/State]. Any disputes will be resolved in the jurisdiction of [Your Country/State].